Refund policy
Return Policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return for 80% of your full refund. The item must be in perfect condition. You need to take a picture of the item before returning it. Additionally, we require a signed return document for processing your request.
Eligibility for Returns
To be eligible for a return, your item must be:
-In the same condition that you received it
-Unworn or unused, with tags
-In its original packaging
-Accompanied by the receipt or proof of purchase
To start a return, you can contact us at sayhello@futurejewelry.shop.
Returns should be sent to the following address:
1397 2nd Ave, New York, NY 10021
3163 Winston Churchill Blvd, Mississauga, ON L5L 5S0
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can contact us at sayhello@futurejewelry.shop.
Phone Number: +1 844 521‑4828
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
-Custom products (special orders, one-of-a-kind, personalized items)
Please get in touch if you have questions or concerns about your specific item.
Note: We do not accept returns on sale items or gift cards.
Custom-made rings, including handcrafted designs, engraved pieces, and non-standard modifications, are not eligible for standard returns or exchanges. These items fall under our custom product category and are treated differently from our regular inventory.
If a custom ring does not meet the agreed-upon specifications, such as size or material, we will do our best to make necessary adjustments.
Custom-made rings, including handcrafted designs, personalized pieces, and non-standard modifications, are not eligible for return or exchange under our standard policy. These items fall under the "exceptions and nonrefundable items" category.
However, if the ring does not meet the exact specifications agreed upon at the time of purchase such as carat weight, gold purity, diamond clarity, or color it may be returned for correction. Any request for modification will be reviewed based on whether the delivered piece aligns with the original order details.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 30-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 30 business days have passed since we've approved your return, please contact us at sayhello@futurejewelry.shop.